Contact Us

You can reach the USA Casino editorial team by email at [email protected]. That address handles everything: corrections to a review, questions about how a free spins offer works, feedback on a casino you have used, and press or partnership enquiries. We aim to reply within two business days, though research-heavy questions sometimes take longer.

Before you write, it is worth knowing what we are. USA Casino is an independent publisher that researches US online casinos and the bonuses they advertise. We are not a casino, not a payment processor and not a regulator. We cannot log into your account, release a pending withdrawal, reverse a deposit, or overturn a decision an operator has made about your bonus. What we can do is explain the terms, point you at the right complaints route, and correct our own pages when they are wrong.

What to include so we can actually help

Vague emails get vague answers. If your question concerns a specific offer — say, a free spins package attached to a deposit bonus — include these details and we can usually give you a straight answer in one reply:

1. The casino name and the exact offer as it was displayed to you
2. Your state of residence, since availability and terms differ across the US
3. The date you saw or claimed the offer
4. A screenshot or copy-paste of the bonus terms you are asking about
5. What you expected to happen and what happened instead

Please do not send us account numbers, passwords, Social Security numbers, card details or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.

Reasons readers contact us, and where each one goes

Your situation	Best route
A bonus or free spins term on our site looks wrong or out of date	Email us with the page and the term — corrections get priority
You don't understand a wagering requirement, max bonus bet or cashout cap	Email us; we'll explain the mechanics in plain terms
A withdrawal is delayed or has been refused	The casino's support team first, then its licensing body or complaints service
You are being asked for KYC or source-of-funds documents	The casino directly — only it can confirm what it needs
Gambling has stopped being fun	Self-exclusion and support options on our responsible gambling page
Commercial, media or licensing enquiries	Same email address, with "partnership" in the subject line

How we make money, and what that does not buy

Some of the casino links on this site are commercial. If you follow one and open an account, we may earn a commission from the operator. That funding pays for the research; it does not decide the order of our lists or the tone of a review. An operator cannot pay to be ranked higher, cannot pay to have a limitation removed from its write-up, and cannot pay to have a negative reader report ignored.

Our editorial ratings — the scores shown on the offer cards — are our own assessment. They are not customer-review averages and they are not the result of anyone on the team depositing money or playing. Where we describe a bonus, we are describing what the operator advertises and what its published terms say, checked as of Sep 19, 2026. Terms change without notice, so treat the operator's own page as the final word and tell us if you spot a difference.

Questions about the free spins offers we list

Free spins queries are the single most common thing that lands in our inbox, so here is what we can tell you about the offers currently on our top list, and the limitation attached to each. In every case, read the operator's terms before you deposit — the numbers below are advertised headline figures, not guarantees.

Raging Bull — 410% up to $10,000 plus 50 free spins

This sits at the top of our list because the free spins arrive alongside an unusually large percentage match, which is rare among the casinos we cover. Our editorial rating is 10.0. What matters for a spins-led offer is not the headline number but three things: which game the spins are locked to, what each spin is worth, and what the winnings from them must be wagered before you can withdraw. Readers frequently write to us because they expected the full $10,000 to be reachable on a modest deposit; it is not — a percentage match of that size requires a deposit at the top of the qualifying range to reach the cap.

Limitation: very large match percentages are typically paired with heavy playthrough and a cap on how much of the bonus winnings can be cashed out. If you dislike high wagering, this is not the offer for you.

Magician Bet — 101% no wagering

Worth its 9.9 rating for one reason: "no wagering" means the bonus funds or the winnings from them are not locked behind a playthrough multiple. For readers who have been burned by a 40x requirement, that is a meaningfully different product, and it is the offer we point people toward when they email us asking what "wagering" even means.

Limitation: no-wagering bonuses are usually smaller in absolute terms and often carry tighter caps on maximum bet size or maximum conversion. A clean offer is not automatically the most valuable one.

Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser

We include this one at 9.8 because the spins are tied to a named title, which removes a common source of confusion. When an offer says "50 free spins" with no game attached, you often find on claiming that the eligible list is narrower than expected. Here the game is stated up front.

Limitation: spins locked to a single slot suit you only if you actually like that slot's volatility and RTP profile. You cannot move them elsewhere, and the per-spin value is set by the operator, not by you.

Uptown Aces — 600% for new players

At 9.7, this is the largest advertised match percentage on our list. It is a useful reference point when readers ask us whether a bigger percentage is better. Usually it is not, on its own — a 600% match on a small deposit is a smaller cash amount than a 100% match on a large one, and the playthrough applies to the bonus as well as the deposit in most structures.

Limitation: new players only, and the size of the match strongly suggests correspondingly strict release conditions. Check the maximum bet allowed while a bonus is active — exceeding it is the most common way readers forfeit winnings.

Other offers you may be writing about

We also list Card Crush (instant welcome reward of 2 mystery coins and 5 cards, rated 9.4), Zumba Cards (250% deposit bonus up to 250 SC, 9.3), BetUS (200% up to $4,000 for new players, 9.1), Amazon Jackpots (4 posters plus 40 free SC plus a bonus wheel for $20, 9.1), Slots and Casino (500% up to $2,500 across three deposits, 8.9) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins, 8.8). Note that offers denominated in SC belong to sweepstakes-style sites rather than cash casinos, and that a bonus quoted in Bitcoin implies crypto funding — both change how you deposit, how you are paid and which states you can use them from. If you are unsure which model a site follows, ask us and we will explain it.

Money questions we get asked, and the honest answers

We cannot see your balance or your payment history, but we can explain how the mechanics generally work in the US market. If your question is one of these, the answer below may save you an email.

• What does it cost to claim a free spins offer? Almost always a qualifying deposit. Only a genuine no-deposit bonus costs nothing to claim, and those are smaller and more tightly capped. An offer that requires you to deposit is not free money, whatever the banner says.
• What is the minimum deposit? Set by each operator, and often higher for the largest match offers than the site's general minimum. Check the bonus terms, not the cashier page.
• How can I pay? Depending on the site and your state: debit card, credit card (many US issuers decline gambling transactions), ACH bank transfer, wire, and in some cases e-wallets. PayPal is available only at certain state-regulated operators, never universally. Crypto funding applies to sites like Bets.FM that quote balances in BTC.
• How long do withdrawals take? The clock usually starts after the operator approves the request, not when you submit it. ACH and bank transfer typically run slower than e-wallets. Advertised times are the operator's claim; we do not present them as tested.
• Are there fees? Sometimes on the withdrawal side, sometimes for a second cashout in the same period, and sometimes from your own bank on a card or wire. Ask the casino to confirm in writing before you commit.
• Why is there a withdrawal limit? Most operators set a minimum cashout and a weekly or monthly ceiling. Bonus winnings often carry a separate, lower cap. This is the single biggest gap between what players expect and what the terms say.

What you can play, and why it affects your spins

The casinos on our list cover broadly the same categories, but contribution to wagering differs sharply between them, which matters if you are trying to clear a bonus:

• Slots — usually contribute 100% toward wagering, and are where free spins are almost always assigned. RTP and volatility vary by title.
• Progressive jackpots — frequently excluded from bonus play entirely, or contribute nothing.
• Table games — blackjack, roulette and baccarat typically contribute a reduced percentage or are excluded while a bonus is active.
• Live dealer rooms — real croupiers streamed in real time; commonly excluded from welcome bonus wagering.
• Mobile play — most sites run in a phone browser; dedicated apps exist mainly at state-regulated operators.

Outcomes on slots and virtual table games are produced by random number generators. Published RTP figures are long-run averages across millions of rounds and tell you nothing about your session.

The other products these operators run

Several brands we cover are not casino-only. BetUS, for example, is a sportsbook brand as well as a casino, which means separate bonuses, separate wagering rules and often a separate balance — a casino bonus generally cannot be cleared on sports bets, and vice versa. Others run poker rooms, bingo, or sweepstakes-coin games alongside the cash casino. If you contact us about a bonus, tell us which product it was attached to; the terms are rarely shared between them.

Eligibility, licensing and complaints

You must be 21 or over to gamble online in most US jurisdictions, and legal availability is decided state by state. There is no single federal licence for online casinos. A handful of states license and regulate real-money online casino play; many do not, and sweepstakes-style sites operate under a different legal model again. Accepting customers from your state is not the same as being authorized to serve them — always verify with your state's gaming regulator before depositing.

If you have a dispute, the sequence is: the casino's own complaints procedure first, in writing, keeping copies. If that fails and the operator holds a state licence, the state regulator is your escalation route. We are happy to help you understand the terms at issue, but we have no authority to compel an operator to do anything, and we will not promise you an outcome.

For background on who we are and how we research, see our about page; our terms and conditions set out what use of this site involves. If gambling is causing harm, the national helpline and self-exclusion tools listed on our player protection page are the right first step, and they are free and confidential.

Reader reports are welcome

If you have claimed one of the free spins or deposit offers above and the experience did not match the advertised terms — a spin value lower than stated, a cashout cap that was not disclosed, a verification request that stalled — tell us. We cannot publish individual accounts as fact, but patterns in reader mail tell us where to re-check an operator's terms, and that is often what triggers a change to a rating or a written limitation on a review. Email [email protected] with the detail, and say whether you are happy for us to follow up with questions.